Frequently Asked Questions

Frequently Asked Questions

Payments & Shipping
We gladly accept Visa, MasterCard, American Express, Discover and PayPal. Purchase orders will be accepted by approved corporations, schools, and organizations.

STANDARD Production Timeline
(after an order is placed)

Custom orders will require you to approve a proof by email before we can begin printing your order. Be sure to check your email (also spam folder just in case) within the next 2-4 business days (or sooner) to review and approve your order.

  • Proof Sent: Within 2 business days from order date
  • Standard Production Time: Ships within 3 business days after proof approval (Orders under $3000)
  • Shipping Time (determined by shipping method selected during checkout)
    If you would prefer to use a company shipping account please email us with info.

RUSH Production Timeline
(after order is placed)

If you need rush production for your order (separate from shipping time) please select the rush production option on the checkout page. If you already placed your order and would like to put your order into rush production. Please add  Rush Production Fee to your cart, and continue to checkout. Otherwise, you may email support@stickergenius.com after an order is placed with your deadline to see if you need rush production for your order. Additional fees may apply.

  • Proof is sent same day or following business day
  • Once proof is approved your order will ship same day or following business day
  • Please select the correct shipping method during checkout to receive your order in time.

All orders purchased or approved after 3:00 pm EST will be processed the next business day. For example, if proof is approved at 3:45 pm EST it will not begin our process until 8:00 am EST the next business day. Please contact us if you need to expedite this process.

StickleMe’s are fun, custom, restickable, reusable graphic designs, photos, quotes, charts, invitations – really anything you can think of that can be printed. Made from a paper-thin material with a self-adhesive backing, Stickles act like magnets that refuse to follow the rules. More importantly, StickleMe’s are a way for schools to raise money, family and friends to share memories, businesses to stand apart from the crowd and a way for you to express yourself.

Vinyl wall decals you say? No way!
Our StickleMe wall decorations and art are better than vinyl wall decals, signs, banners and flags because they go up in a jiffy, stick to just about anything, never leave a mark or residue, won’t damage paint or your surfaces, don’t use glue and can easily be moved, stored and reused just about anywhere! You can even crush, crinkle, fold, squash and shove your Stickles in a drawer or on a shelf and they will spring back to life when you are ready to Stickle away! The unique material(s) are weather-resistant and durable, perfect for indoor and outdoor applications.

StickleMe’s are custom printed in small quantities or bulk and are re-useable creations designed to stick and re-stick many times. We design custom wall stickers for kids of all ages, along with your imagination (and our artists) or your artwork and photos to create the wall decor, decals, stickers, decorations, signs, banners, flags, sports, schools and team spirit of any shape, size or color! We even make StickleMe Business Cards!

Great question…how about the fact that it does not rip, it may stick to itself and still pull apart, quite simply, amazingly Awesome!!! Don’t believe us? request a sample

Really Large – we have yet to have a request that is too large. A one-piece (no seams) maximum is 5’x 150′. If we utilize seams we can make it larger than 100′ x 100′.

We can print on transparent material, however, it does not meet the material needs that most applications require. Transparent material is not restickable or as resilient (tear proof) like our StickleMe brand. Additionally, transparent material normally does not look natural on a wall, as it is glossy against matte finished walls.

The StickleMe product looks fantastic on walls, providing the “painted on”, customized finish. Finally, transparent materials generally do not stick to textured or rough surfaces and StickleMe does. A better alternative to transparent is a StickleMe cutout or outline. We can match wall colors, however, most clients prefer the white outline as it really make the colors POP!

Here are some helpful tips for applying your StickleMe’s: StickleMe’s work best on clean, dry, smooth, flat surfaces. Walls, ceilings, doors, vehicles, books, laptops…the possibilities are endless! Just make sure the surface is clean before applying your StickleMe’s. Carefully remove your StickleMe’s from the background paper. Start from one corner and gently smooth out your StickleMe’s onto the selected surface, from the top down.

Don’t forget, you can remove and re-stick your StickleMe’s until you get it just right! You can also re-stick it to the original backing or wax paper. We recommend that you don’t try to stick your StickleMe’s to anything fuzzy, furry, woolly or hairy. That means not on the carpet, not on your clothes, and not on your cat or dog!

See all product installation videos

If a proof is approved and the project design changes prior to printing, we need to charge a $35 design/proof fee for the new changes. This will restart the proofing process from the beginning. Contact us immediately at support@stickergenius.com

Contour cutting is a technology that allows cutting your image or graphic to shape versus providing a traditional straight lined square or rectangle. Our wall cutouts are examples of contour cutting.

StickleMe’s are proudly made in the USA in our Genius Labs just outside of Motown – Detroit. We are excited to help with the resurgence of the Motor City!!!

StickleMe’s last for years indoors and will experience fading from sunlight (UV) after 12-24 months outdoors. While we can use traditional material for long-lasting outdoor use (vinyl), we found that the product of choice outdoors is usually StickleMe’s. Most love that fact that we offer the unique ability to restick many times and adhere to most surfaces. Kids love to move them from their car to their bedroom wall. Most schools (classes) and sports teams change every year, so car to wall starts a great collection memory!!! How to remove stickers

Removal of decals
Results will vary on stucco and eggshell painted surfaces. Not recommended for brick, non-painted cement surfaces, or heavy painted spackled wall board.

It’s recommended to remove slowly on a hard angle on itself (opposed to pulling perpendicular) to prevent possible damage or lifting of painted surfaces.

Please allow 30-days on newly painted surfaces for out-gassing before installation.

If you took the picture yourself you don’t need to worry about this. On the other hand, if the image you’re trying to upload is something you found on someone’s website, or it was taken by a professional photographer, you’ll need their permission to use for your order.

You may cancel after you’ve placed with no hidden fees. If your order has already been processed and your order proof has been generated by a graphic designer. You can cancel the order and will be refunded less $10 for the proof fee. So if your order was $245.23 you would be refunded $235.23 if a designer has spent time setting up your print file(s) and proof(s).

First and foremost, we provide free proofs and revisions for all place orders.

Design time is an expensive resource, which makes it cost prohibitive to provide free proofs before ordering. If you would like to receive a proof prior to placing an order, please pay the $35 proof fee on this link. Alternatively, we email proofs for acceptance prior to printing after we receive orders. Most customers choose this option. Our work is in use or displayed by some of the largest companies across the globe. We are extremely confident you will be pleased with our services.

***When you order a custom product on our website you will receive a proof free of charge. The proof fee explained above is only if you need a product mockup before placing an actual order. Which is usually refunded when your order has been placed.

If you place an order then cancel your order after we have our design team set up the file for approval. We will refund your order but we need to charge a $10.00 Proof/Setup Fee. We will provide a refund of the order amount less the fee.

It is the customer’s responsibility to make sure that the photos you upload to StickleMe and Sticker Genius have the proper releases and/or permissions for us to print as a StickleMe or Sticker Genius product. Please check with the photographer, website, etc. to make certain that you do not violate any rights.

If you need it larger than a football field, please contact us by phone at 855-784-2553

Absolutely! We pay extra money each month to Authorize.net which uses the most up to date sophisticated security.  In addition, our site and Comodo SSL provide SECURE pages for your order processing.

You can always contact us by phone at 855-784-2553. We’ll be more than glad to help you through the process. If your more comfortable submitting your project it’s quite easy!!!

After you approve the estimate:

  1. Click here to make a custom payment
  2. Select “Pay for an estimate or invoice” from drop down
  3. Proceed with checkout as normal

You have 30 days upon receipt in which to contact us regarding a return. Please contact us for an RMA Number. No returns will be accepted without an RMA Number. All merchandise returned must include the original package containing the merchandise received. Additionally, we do ask that the return shipment is sent in the same shipping box and include the same packaging materials as was previously used for shipping the merchandise. All returns must be received in the same condition as when shipped.


How can I raise funds for my school or organization?
The best answer to that question is to contact our fundraising representative at 855-STICKLE or 855-784-2553. We offer a variety of products and ways to raise money with StickleMe’s from a purely online fundraiser to a more traditional fundraising approach. Every organization is different, that’s why every StickleMe’s fundraiser is customized to offer your organization the highest return on your investment. Our best programs raise in the 20% to 30% range.

As we specialize in kid engagement some of our most successful fundraisers involve kids participation from drawing to recreating artwork. Not skilled or unable to draw? Perfect, we specialize in making that process a fun and rewarding experience.. Our stickologist(s) will spend the time to assist with the creation of the individual’s ideas. We are good at working with many methods of communication…give us a try.

Return Policy

Should you receive a damaged or defective product from Sticker Genius you may return it within 30 days of the delivery date and we will replace or refund you for the damaged or defective item. Replacement is at our discretion.

You may return most new, unopened items within 30 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.)

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases, you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply log in to your account, view the order using the “Complete Orders” link under the My Account menu and click the Return Item(s) button. We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.

Thank you again for allowing Sticker Genius to serve you.

Feel free to contact us should you have any questions.

Smile and enjoy your StickleMe’s!

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