Our Terms and Conditions of Service

Terms & Conditions

1. Introduction

In these Terms & Conditions of Service (“Terms”), “we” or “us” means Stickleme, LLC. dba Sticker Genius and “You” meaning the person or entity (in the event You are acting on behalf of an entity or employer) either accessing the Sticker Genius website (“Site”) or purchasing items offered through the Site. You must be old enough to enter a legally binding contract to use the Site and purchase Items. You have the option of creating a user account on the Site to access or use various functionality but is not a requirement to purchase goods or services. If You choose to create a user account, You are responsible for choosing your username and password. You are responsible for maintaining the confidentiality of these credentials, and for all use occurring under your credentials. This document is a legal Agreement between You, the User and Sticker Genius. These Terms govern the use of the Sticker Genius website (“Site”) and any other related Agreement(s) or legal relationship with Sticker Genius, its affiliates, or partners. If You have any questions about this Agreement, You may contact us at info@stickergenius.com.

2. User Conduct

While using the Sticker Genius website, the following is a list of prohibited activities:

Impersonate any person or entity or falsely state or otherwise misrepresent your affiliation with a person or entity.
Upload, download, post, email or otherwise transmit any materials including but not limited to text, data, photos, graphics, or any of these elements in combination as a design (“Content”) that are unlawful, harmful, threatening, abusive, vulgar, harassing, defamatory, obscene, pornographic, profane, indecent, inflammatory, libelous, tortious, hateful, racially, ethnically, socially, politically, legally, morally, religiously objectionable or otherwise objectionable, or invasive of another’s rights including but not limited to rights of celebrity, privacy and intellectual property.
Upload, download, post, email or otherwise transmit any Content that would constitute or encourage a criminal offense, violate the rights of any party, or that would otherwise create liability or violate any local, state, national, or international law.
Upload, download, post, email or otherwise transmit any unsolicited or unauthorized advertising, promotional materials, junk mail, spam, chain letters, or any other form of solicitation.
Upload, download, post, email or otherwise transmit any material that contains software viruses, or any other computer code, files or programs designed to interrupt, destroy, or limit the functionality of any computer software or hardware or telecommunications equipment.
Upload, download, post, email or otherwise transmit false or misleading information.
Disrupt or interfere with the security of, or otherwise abuse, the Site, or any services, system resources, accounts, servers, or networks connected to or accessible through the Site or affiliated or linked websites.
Access, tamper with or use non-public areas of the Site. Unauthorized individuals attempting to access these areas of the Site may be subject to prosecution.
Disrupt or interfere with any other user’s enjoyment of the Site or affiliated or linked websites.
Frame or link to the Site except as permitted in writing by Sticker Genius; or
Incorporate images or names that would violate a person’s right of privacy or publicity.

Violation of the User Conduct may result in Sticker Genius, at its sole discretion, suspending or terminating your User account or use of the Site and may remove and/or discard any Content You have contributed to the Site at any time.

3. Customer Intellectual Property Rights

You retain all ownership rights in and to the Artwork and any other content You submit to Sticker Genius, including but not limited to text, graphics, logos, designs, reviews, and other materials (collectively, “Content”). By submitting Content to Sticker Genius through the Site or otherwise, You hereby grant Sticker Genius a non-exclusive, royalty-free, worldwide, perpetual, irrevocable, license to use, reproduce, modify, publicly display, perform, distribute, and prepare derivative works of such Content for the purposes of: (a) manufacturing and delivering the ordered products; (b) providing services related to your order; and (c) using the Content, excluding customer-identifiable data, for internal business operations, marketing, and promotional purposes including social media posts.

You represent and warrant that You are the sole and exclusive owner of the Content or have obtained all rights, licenses, consents, and permissions necessary to grant the rights described above and to authorize Sticker Genius to use the Content as contemplated by this Agreement. You further represent and warrant that such Content does not infringe or misappropriate the intellectual property rights or other proprietary rights of any third party, nor does it violate any applicable law or regulation.

Sticker Genius reserves the right, but not the obligation, to review, monitor, reject, or remove any Content at any time and for any reason, including but not limited to violations of this Agreement or applicable laws. Sticker Genius may preserve and disclose such Content if required to do so by law or in good faith belief that such preservation or disclosure is reasonably necessary to comply with legal process, enforce this Agreement, respond to claims, or protect the rights, property, or safety of Sticker Genius, its users, or the public.

The submission of any ideas, suggestions, feedback, or other communications to Sticker Genius shall be deemed a full and unconditional assignment to Sticker Genius of all worldwide rights, title, and interest in and to such submissions, including any intellectual property rights therein, without further compensation. Waiver of this provision shall only be valid if executed in a written agreement signed by the President & CEO of Sticker Genius.

You agree that the use of the Site and any Content submitted shall comply with all applicable intellectual property laws and regulations, and You shall indemnify and hold harmless Sticker Genius for any claim, loss, or liability arising out of or related to your violation of this section.

4. Sticker Genius Proprietary Rights

You acknowledge and agree that any Content, including but not limited to text, data, photos, graphics, or other material distributed by Sticker Genius or other third parties, is protected by trademarks, service marks, patents, copyrights, or other proprietary rights and laws. You may not use or distribute any Content received from Sticker Genius without authorization. You agree not to publish, reproduce, copy, in whole or in part, nor upload, download, post, email, sell, or otherwise distribute Content available through Sticker Genius or, in violation of applicable copyright and other intellectual property laws.

You acknowledge and agree that the Site and any software provided to You or used in connection with the Site, including, for example and without limitation, any API’s or other scripts (“Software”) contains proprietary and confidential information that is protected by applicable intellectual property and other laws. Subject to your compliance with the terms and conditions of this Agreement, Sticker Genius grants You a non-exclusive, non-transferable, non-sub-licensable license to use the Software solely as necessary to use this Site provided that You agree not to modify, rent, lease, loan, sell, distribute or create derivative works based on the Site or the Software, in whole or in part.

5. Warranty

You represent and warrant that You are the owner of the Content which You submit and that the Content does not infringe upon the property rights, intellectual property rights (copyrights and trademarks) or other rights of others. You also represent that there are no outstanding disputes in connection with property rights, intellectual property rights or other rights in the Content or any parts of the Content. You represent and warrant to Sticker Genius that this Agreement has been duly and validly executed and delivered by You and constitutes your legal, valid and binding obligation, enforceable against You in accordance with its terms; and that the execution, delivery and performance by You of this Agreement are within your legal capacity and power; have been duly authorized by all requisite action on your part; require the approval or consent of no other persons; and neither violate nor constitute a default under the provision of any law, rule, regulation, order, judgment or decree to which You are subject or which is binding upon You or the terms of any other Agreement, document or instrument applicable to You or binding upon You.

6. Indemnity

You agree to defend, indemnify and hold Sticker Genius and Sticker Genius’s officers, directors, employees, agents and licensors harmless from all judgments, awards, damages, losses, liabilities, costs and expenses, including but not limited to reasonable attorney’s fees, expert witness fees, and costs of litigation arising out of or based on Content You submit or transmit through the Site, your use of the Site, your connection to the Site, your violation of the Agreement or your violation of any rights of a third party.

7. No Resale

You agree not to reproduce, duplicate, copy, sell, resell, or exploit for any commercial purposes, any portion of the Site, use of the Site or access to the Site without Sticker Genius ‘s expressed written consent.

8. Termination

You agree that Sticker Genius, in its sole discretion, may end your account or use of the Site and may remove and/or discard any Content You have contributed to the Site at any time with or without reason. Sticker Genius may also in its sole discretion and at any time discontinue providing the Site, or any part of it, with or without notice. You agree that any termination of your access to the Site under any provision of this Agreement may be affected without prior notice and acknowledge and agree that Sticker Genius may immediately deactivate or delete your account and all related information and files in your account and/or bar any further access to such files of the Site. Further, You agree that Sticker Genius will not be liable to You or any third-party for any termination of your access to the Site. Should You object to any terms and conditions of the Agreement or become dissatisfied with the Site in any way, your only recourse is to immediately discontinue your use of the Site and/or end your account.

9. Sticker Genius Reputation

You acknowledge and agree that You will not use any sticker ordered from the Site in a way that would be damaging to Sticker Genius’s public reputation or that of its employees, board members, shareholders, licensors, or partners. Additionally, You acknowledge that if You choose to display any sticker ordered from Sticker Genius, in a public setting, including on the Internet, in a way which disparages Sticker Genius, Sticker Genius’s board members, employees, shareholders, licensors, agents or partners, Sticker Genius reserves the right to demand immediate return of the stickers, to furthermore pursue all recourses and remedies available under the law.

10. Terms of Sale

Custom stickers are purchased through the Site and must be paid by credit card. Credit card processing services are provided by third parties which have their own privacy policies and terms of use. Information You provide to third-party credit card service provider is not shared with Sticker Genius unless necessary for processing and completing your purchase transaction. Before processing any order, Sticker Genius, through the third-party credit card service, obtains pre-approval from the financial institution which issued the user’s credit card for the cost of the products purchased together with all applicable taxes and shipping charges.

All sales are final unless the product is defective, does not match the approved proof, or is not delivered as described. In such cases, customers may be eligible for replacement or refund at the company’s discretion. Prices for stickers are described on the Site and are incorporated into this Agreement by reference. All prices are in US dollars and may change at Sticker Genius’s discretion. Your purchase of any sticker, or participation in any promotion, may be subject to any terms and/or conditions which are specified on the Site at the time You place an order to purchase a sticker or participate in any promotion. We reserve the right to reject, cancel, correct, and/or end any order for any reason whatsoever in our sole discretion. Should there be an error in the price of the stickers, we will notify You, and You may either choose not to purchase the stickers or purchase the stickers at the correct price.

11. Production

Sticker Genius will send a confirmation email when your order has been received. An additional email/communication will be sent when the artwork has been verified and ready to enter the production phase of the order. Before production begins, all Users must verify and approve the final artwork created for the submitted Content. To complete your order, we rely on the information which You provide to us. By approving the order and Content, You represent, warrant and covenant that the information provided to us is complete, true, accurate and up to date. You are responsible for any costs which You or we incur due to incomplete, untrue, inaccurate, or out-of-date information which You provide to us. Once this approval and authorization is received by Sticker Genius, the order will move to production.

Stickers are normally produced and shipped within five (5) business days after the order has been approved by the User. Estimated production and shipping times are not guaranteed and may be impacted by volume, materials availability, or other unforeseen factors. Sticker Genius is not liable for delays beyond its reasonable control. We do not represent, warrant, or otherwise guarantee the length of time it will take for your order to be processed, shipped, or delivered. Sticker Genius reserves the right to cancel any order for any product that may violate the intellectual property rights of a third party and will notify the purchaser that the order has been cancelled.

12. Cancellation Policy

If the order is still in the prepress process, orders can be cancelled with no fees. If it has reached the proofing, graphic design, file setup stage, it may be canceled and subject to a Proof Fee of 10.00% of the order total. An order may not be canceled once the proof has been approved by You, the customer, and the order has been sent to production.

13. Return & Refund Policy

At Sticker Genius, we strive to provide high-quality custom products tailored to your specifications. Since each order is made specifically for You, we have a few guidelines in place regarding returns. Due to the custom nature of our products, all returns and refunds are at the discretion of Sticker Genius. We approve returns/refunds for items that were defective or created in error during production. If an issue arises, please contact us immediately and we will work promptly to find a solution. We recommend requesting a Sample Pack of our materials to test compatibility of our adhesives on your surfaces. Failure to test could lead to print failure and not sticking. An adhesive not sticking to a particular surface is not considered defective. We will not be held responsible or offer a replacement, store credit, or refund for orders damaged due to improper installation/application by User or a third-party installer. We strongly recommend using a 3M-certified installer. Should You receive damaged or defective merchandise or not what You ordered, You must contact Sticker Genius within seven (7) days of delivery by logging into your account and selecting “Support Conversations”. Select the order in question and submit your request and our Team will notify You via e-mail with updates. We do ask that the return shipment is sent in the same shipping box and include the same packaging materials as was previously used for shipping the merchandise. If the original packaging is not available, please use similar packaging. All returns must be received in the same condition as when shipped to be eligible for refund/replacement.

14. Correction of Errors and Inaccuracies

The information and products listed on this Site may contain typographical errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors or omissions and to change or update information at any time without prior notice which may occur after You have submitted your order. Please note that such errors or omissions may relate to sticker description, pricing, and availability. We also reserve the right to limit or restrict quantities of stickers, including after You have submitted your order, for any reason including, without limitation, if the sticker violates any terms of this Agreement.

15. Privacy & Data Security

Sticker Genius is committed to protecting your privacy and securing your personal information. When You use the Site or place an order, we collect certain data necessary to process transactions, fulfill your requests, and improve your customer experience. This may include your name, email address, shipping and billing information, and general payment information. We do not sell or rent your personal information to third parties. Your data may be shared only with trusted service providers (such as payment processors and shipping carriers) for the sole purpose of completing your transactions and delivering your orders. All such third parties are contractually obligated to protect your information and use it solely for the purposes of providing services on behalf of Sticker Genius. We use commercially reasonable security measures, including encryption and secure servers, to protect your data from unauthorized access, loss, or misuse. However, no method of transmission over the Internet or method of electronic storage is completely secure and as such, while we strive to use acceptable means to protect your information, we cannot guarantee its absolute security.

16. Disclaimer of Warranties

Your use of the Site is at your sole risk. This Site and the information, services, products, programs, and materials available through it are provided on an “as is” and “as available” basis. To the fullest extent permissible under applicable law, Sticker Genius and its affiliates expressly disclaim all warranties of any kind whether express or implied, including but not limited to any warranties of title, or implied warranties of merchantability, fitness for a particular purpose and non-infringement. Sticker genius does not make any warranty that (a) the Site or its Content will meet your requirements, or (b) that the Site or service will be uninterrupted, timely, secure, or error free, or (c) the quality of any stickers, products, services, information, or other material purchased or obtained by You through the Site will meet your expectations, or (d) that defects, if any, will be corrected. You agree that Sticker Genius will have no responsibility for any damage suffered by You in connection with the Site or any Content contained in it. You expressly agree that use of this Site, including all Content, data or software distributed by, downloaded, or accessed from or through this Site, is at your sole risk. You understand and agree that You will be solely responsible for any damage to your business, your computer system or loss of data that results from the download of such Content, data, and/or software.

You acknowledge that Sticker Genius makes no warranty or representation that confidentiality of information transmitted through this Site will be maintained. No advice or information, whether oral or written, obtained by You from Sticker Genius or through or from the Site will create any warranty not expressly stated in the Agreement.

17. Limitation of Liability

Under no circumstances including, without limitation, its own negligence, will Sticker Genius or its parents, subsidiaries, officers, employees, affiliates, directors, licensors, agents, suppliers, or any other party involved in creating, producing, transmitting, or distributing Sticker Genius products be liable for any direct, indirect, incidental, moral, special, consequential or exemplary damages, including but not limited to damages for loss of profits, goodwill, use, data or other intangible losses (even if Sticker Genius has been advised of the possibility of such damages), resulting from: (a) the use or inability to use the Site; (b) the cost of procurement of substitute goods and services resulting from any goods, data, or information purchased or obtained or messages received or transactions entered into through or from the Site; (c) unauthorized access to or alteration of your transmissions or data; (d) statements or conduct of any third party on the Site or (e) any other matter relating to the Site. In jurisdictions that do not allow the limitation or exclusion of liability for incidental or consequential damages, some of the above may not apply to You. In such jurisdictions, liability is limited to the fullest extent permitted by law.

18. Severability

If any provision of this Agreement is invalid, illegal, or unenforceable under any applicable statute or rule of law, such provision will be deemed amended to achieve as nearly as possible the same economic effect as the original provision and the remaining provisions of this Agreement will in no way be affected or impaired.

19. General

These terms and conditions and your relationship with Sticker Genius will be governed by and construed in accordance with the laws of the State of Michigan, United States of America. Any disputes arising under this Agreement shall be resolved exclusively in the courts of Oakland County, Michigan, and You hereby consent to the jurisdiction of such courts. No agency, partnership, joint venture, employee-employer, or franchisor-franchisee relationship is intended or created by this Agreement. Sticker Genius may assign its rights and responsibilities hereunder without notice to You. The failure of a party to exercise or enforce any right or provision of this Agreement will not constitute a waiver of the right or provision. Sticker Genius’s failure to act with respect to a breach by You or others does not waive Sticker Genius’s right to act with respect to subsequent or similar breaches. This Agreement constitutes the entire Agreement between You and Sticker Genius, and supersedes all other communications, written or oral, with regards to the Site and services provided by Sticker Genius.

20. Contact & Notices

All legal notices or communications under these Terms must be delivered in writing and will be deemed duly given when: (a) delivered by hand with confirmation of receipt; (b) sent by nationally recognized overnight courier with confirmation of delivery; or (c) sent via email with confirmation of transmission, provided that no delivery failure notice is received.

Contact information for legal notices is:

Sticker Genius
244 Minnesota Drive
Troy, MI 48083
Email: support@stickergenius.com

You agree that Sticker Genius may also provide You with notices electronically by sending an email to the address associated with your account or by posting notices on the Site. All such notices shall be deemed effective when sent or posted, as applicable.